Privacy policy

Click here to view our full Terms & Conditions

We analyse traffic to this website to help us improve both what we do as a business and the site itself – we want your experience of the site to run as smoothly as possible. Rest assured, we only collect your requested details in order to fulfill your order and we don’t sell or pass your details on to anyone else for marketing purposes. In addition to the requested details we ask from you on the Cart page – such as Name, address, telephone number – we also collect your ip address.

We strictly will not use your details for marketing purposes or pass them to a third party other than for the purpose of fulfilling your order.

Cookies

We use cookies to improve your ordering experience. Cookies are tiny text files downloaded on to your computer, tablet or smartphone when you visit a website. They help us remember you and enable you to use certain features of the site, like saving items in your cart and returning to them later.

In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Payment Security

All transactions are processed securely by our merchant service provider PaymentSense. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant provider then informs us, the outcome of that transaction via the encryption system.

Telephone Orders

We do not store any credit or debit card details after your telephone order has been placed. Once used for the purpose of processing your order all financial details are destroyed.

Right of access request

If you would like a copy of the personal data that we have for you, please email info@trugs.co.uk

We will provide this information free of charge within one month of receiving your request.

Right of erasure request

You have the right to have all the personal data that we have for you erased.

If you would like to have your data erased, please contact info@trugs.co.uk